GETAWAY PROGRAM OVERVIEW
The Getaway program you have received is
an offer that provides accommodations for 2 adults, one
of which must be 21 years of age.
If married, you must travel together.
The first step in the program is to complete the
activation form and mail it to the address provided at
the bottom of the form. If you have not chosen a
destination, you may certainly do so in the future, so
please check the appropriate box with that information.
You must also send in a $50 deposit. Please be
sure to make your check payable to Getaway. The
activation form must be mailed and postmarked within 30
days of issue date for this offer to be valid.
This deposit is refundable on request less a $10
processing fee. The request must be made in writing at
any time prior to the expiration date before confirming
reservations or within 30 days of completion of travel.
The refund request should be mailed to the Getaway
Department, 13014 N Dale Mabry Hwy #2, Tampa, FL
33618 or emailed to firstname.lastname@example.org. Refunds will be
mailed approximately 3 to 4 weeks after the request is
Once we receive your
deposit and activation form, you will receive a
confirmation email from the Getaway Department. This email provides the validity dates of
your offer, which is one year from your issue date.
Please allow 4 to 6 weeks from your mailing date to
receive the email. You will be given a telephone number
to call for reservations when you have chosen your
destination and dates.
Once we take your reservation request, we will contact
you when you are confirmed. Please allow at least two
to three weeks for confirmation. Then you will be contacted again
with hotel information. Your deposit is refundable after
your hotel stay is completed. Instructions about
receiving your refund can be found in your terms and
The hotels offered in our program are similar to Holiday
Inn and Choice Hotels. Our program offers 2 nights. Additional nights
may be added for a fee depending on availability. The fee will be discussed at the time of
reservations. Most of our hotels allow up to two
children in the same room. A fee may apply for
additional guests. Additional fees will be
determined at the time of reservation. For your information, the
additional night is usually $99 and children rates may
be as low as $10 per person. Remember, the offer is for
room rate only. Holiday, peak season and weekend
surcharges apply. Tax and resort fees, if applicable,
are the responsibility of the traveler. The taxes will
vary according to your destination--but usually run
$10-15 per night.
Arrival date must be a minimum of 30 (we suggest at
least 45) and a maximum of 60
days in advance. The more advance time you provide us,
the better the hotel availability. There may be certain
times that no hotels are available at your destination
on your desired dates of travel. Getaway always prefers
at least 2 choices of dates and destinations.
If you have further questions, please e-mail email@example.com
with your specific question.
FREQUENTLY ASKED QUESTIONS
Q: What should I do after receiving the certificate?
A: You have to send in the activation with a $50
refundable deposit. Then you will receive a letter back with
your activation date and phone number to call and book.
You must call us a minimum of 30 days before you want
You will receive a return
call within 1 or 2 business days.
Q: Is this a timeshare?
A: We have availability with and without a timeshare
presentation. We will advise you of current availability
when you call for reservations.
Q: Can I bring children?
A: Yes, but the room will accommodate 2 adults and 2
Q: What do I have to pay?
A: You have to pay the taxes on the hotel room and the
Q: How much are the taxes?
A: The minimum is 10% of the hotel rate.
Q: What hotel is it?
A: It is anywhere from a Holiday Inn to a Choice Hotel or within that price range.
Q: Is airfare included?
A: No, you have to provide your own transportation to
the chosen destination.
Q: Can I stay extra nights?
A: You can and that is approximately $99 a night.
Q: What is the $50 for?
A: It is a deposit for the hotel.
Q: When will I get the deposit back?
A: After you have completed travel you may send an email
to firstname.lastname@example.org. The deposit is returned
within 30 to 45 days, in the form of a check. The only time that you do not get it back is
if you book and do not check into the hotel or if the
certificate has expired. Refunds need to be requested in writing
after the hotel stay or at any time during the 1 year
period. A $10 processing fee is deducted from the
$50 deposit when refunded.
Q: Will I know what hotel I am going to when I book
A: When you book the hotel you will be sent a package
with the information on the hotel and where to check in.
Q: How long do I have to use it?
A: You have a year to use it from the date on the
activation letter you will be receiving from us.
Q: How long do I have to send in the deposit?
A: 30 days from the issue date.
Q: What do I do if I donít know my dates or
A: Just send in your form with your deposit. When you are ready to
reserve your hotel stay, just give us a minimum
of 30 days before you want to travel.
Q: Where are the hotels
located in relation to the destinations offered?
A: The hotels are in the city you choose or in the
surrounding area. We cannot guarantee that the
hotels are in city centers. Please contact us for
a current list of Getaway destinations.
GETAWAY TERMS AND CONDITIONS
1. This offer provides accommodations for two (2)
adults, one of which must be 21 years of age. If married, you must travel
together. Driver's license required for verification of
age and major credit card required as a matter of hotel
policy--no debit cards. Arrival date must be a minimum
of 30 days and a maximum of 60 days from receipt of your
2. When your reservations are confirmed, you will be
mailed a written confirmation with your directions and
check-in times. This written confirmation and two forms
of ID (driver's license and major credit card) must be
presented upon check-in.
3. This offer is valid for one year from issue date.
Refunds may be requested in writing at any time prior to
expiration date, prior to
confirming reservations or within 30 days of completion
of travel with a hotel receipt showing no balance due.
Mail refund requests to Getaway Department, 13014 N Dale
Mabry Hwy #2, Tampa, FL
33618 or email to
email@example.com. Refunds will be
mailed approximately three to four weeks after request is
received, minus a $10 processing fee.
4. All reservations are based on Getaway
availability and are subject to change. Availability is
limited during peak season, holidays and weekends.
Surcharges may apply during these times and in some
locations. We also reserve the right to change the
destinations at any time.
5. This certificate is for hotel accommodations only and
does not include transportation, room taxes and
surcharges, meals, etc. Sorry, no pets.
6. This offer is valid for two adults and up to two
children up to 12 years of age.
7. This offer is not valid for groups or for attending a
8. Only one vacation certificate per household can be
used per year.
9. While on vacation, you may be offered exciting
vacation opportunities in the resort area by the Host
Resort in the hopes that you will vacation with the Host
Resort in the future.
10. Notice of cancellation or changes to a confirmed
reservation must be received at least 14 days prior to
your scheduled arrival date. Failure to cancel or
reschedule at least 14 days prior to arrival or hotel
'no shows' will result in a forfeiture of your
refundable deposit. In some cases, hotels will charge a
cancellation fee if terms of agreement are not met.
11. Getaway, it's agents or assignees, act
only as an agent for the hotel and will not assume any
responsibility for any loss, delay, accident, act of
terrorism, injury or damage to persons, property, or any
liability whatsoever arising from or in conjunction with
12. This offer is void where prohibited by law.